Support

Get help

Current clients can use the portal. Anyone who needs a technician on the screen can start TeamViewer QuickSupport.

Client portal

Open the Sparkingwire portal to review tickets and request help.

Client portal (opens in a new tab)

help.sparkingwire.com (opens in a new tab)

Submit a ticket

Send a ticket through the portal. If you cannot sign in, email us.

TeamViewer QuickSupport

Use this when a technician asks to see your screen. You do not need a TeamViewer account.

1. Download QuickSupport for your computer.
2. Run the file you downloaded.
3. Read your ID and password to the technician.

Support hours

Monday–Friday, 8 AM – 5 PM (Mountain Time), with emergency remote support available.

Managed IT includes 24/7 monitoring.